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Ingame support system not functioning #1219

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opened 2025-01-03 22:00:09 +00:00 by madcow · 2 comments
madcow commented 2025-01-03 22:00:09 +00:00
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n/a

Reproduction steps

  1. Log in to the game, get prompted with a tip screen that encourages the user to contact GM/ARK through /petition.
  2. Do a /petition
  3. Get sent to the ingame browser on the page vgtp://uwg.customerservice.icc-rk/index.app

Expected results

Either a petition system or a friendly reference over to discord channel

Actual results

The DNS Name is not resolved for the webpage vgtp://uwg.customerservice.icc-rk/index.app

Bug prevalence

When petitioning is initiated

Description & Attachments

Tested on Ergo. Availability of petitioning is nice for ARK/GM that are not online 24/7. So a ticketing system of some sort would be nice to implement down the line.

### Report link n/a ### Reproduction steps 1. Log in to the game, get prompted with a tip screen that encourages the user to contact GM/ARK through /petition. 2. Do a /petition 3. Get sent to the ingame browser on the page vgtp://uwg.customerservice.icc-rk/index.app ### Expected results Either a petition system or a friendly reference over to discord channel ### Actual results The DNS Name is not resolved for the webpage vgtp://uwg.customerservice.icc-rk/index.app ### Bug prevalence When petitioning is initiated ### Description & Attachments Tested on Ergo. Availability of petitioning is nice for ARK/GM that are not online 24/7. So a ticketing system of some sort would be nice to implement down the line.
2025-01-03 22_55_21-Anarchy Online - Madcow.png
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2025-01-03 22_55_21-Anarchy Online - Madcow.png
madcow added the
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Kresnika commented 2025-01-08 00:48:49 +00:00
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Confirmed, but also when you do /peition, if tips aren't disabled, this sometimes pops up too.

image
Confirmed, but also when you do /peition, if tips aren't disabled, this sometimes pops up too. <img width="287" alt="image" src="attachments/1dbbf571-18ba-4d49-bd41-3b8faa525d34">
image.png
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Raggy self-assigned this 2025-01-09 00:10:33 +00:00
Raggy commented 2025-01-09 00:13:17 +00:00
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An update to the 'tip' message will be added as part of client patch 0.6.18 as an interim measure for the overall Petition system.

An update to the 'tip' message will be added as part of client patch 0.6.18 as an interim measure for the overall Petition system.
kajori added this to the Season 2 Launch project 2025-01-12 22:15:44 +00:00
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Related to NPC dialog/conversations

  
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Related to the player portal website

  
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Issues relating to quests

  
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Caused by RDB issues

  
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Issues relating to teaming with other players

  
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Related to trading with vendors and/or other players

  
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Reference: prk/issues#1219
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